Refund policy

To be eligible for a return, all products must remain unused and should be in the original condition as received.

Refunds must be initiated within 14 days after dellivery.

To start the refund process, emails us at ls@lusterscents.com.

Please note that shipping costs are nonrefundable and customers will be responsible for the cost to ship items back to us.

Upon your package’s return, you will be notified of any approved or rejected requests for a refund.

E-Gift Card purchases are not eligible for a requested return and/or refund.